Overview
We supply DTF equipment, consumables, and print services.
Due to the technical nature of these products, we do not offer returns or refunds for:
- change of mind
- incorrect product selection
- incompatibility with your equipment
- failure to achieve desired results
- user error in setup, operation, or maintenance
Nothing in this policy excludes your rights under Australian Consumer Law.
Print Head Disclaimer (CRITICAL)
Print heads are a consumable component and are NOT covered under warranty.
Print head lifespan depends on:
- maintenance
- usage
- environment
- ink quality
We are not responsible for:
- clogging or blockages
- head strikes
- damage from misuse
- damage from incorrect ink or maintenance
- failure due to inactivity
Replacement of print heads is the responsibility of the customer.
Consumables & Compatibility Disclaimer
Our inks, films, powders, and parts are designed for use within recommended systems.
We do not guarantee performance when used with:
- third-party printers
- modified machines
- non-recommended setups
We are not responsible for:
- incompatibility issues
- performance issues
- damage caused to third-party equipment
Printer Disclaimer
Printers must be installed, maintained, and operated correctly.
We are not responsible for:
- incorrect setup
- improper maintenance
- environmental conditions
Print Services Disclaimer
All files are printed exactly as supplied.
We do not check or modify artwork.
We are not responsible for:
- artwork errors
- colour variation
- resolution issues
No Performance Guarantee
We do not guarantee specific print results.
Results depend on:
- user setup
- maintenance
- materials
- environment
Failure to achieve expected results is not a defect.
Claims
Claims must be submitted within 48 hours with photo evidence.
Remedies
Major failure → replacement or refund Minor failure → repair or replacement
Consumer Guarantee
Our goods come with guarantees that cannot be excluded under Australian Consumer Law.