Need help with DTF printers, supplies or an order?
Contact DTF Store for help with product enquiries, printer package questions, order support, shipping, returns, warranty information and DTF printing service enquiries.
Before you contact us
For the fastest response, please include the product name, SKU, order number if relevant, and as much detail as possible about what you need help with.
Choose the best contact path
Whether you are choosing a DTF printer, ordering consumables, checking freight or asking about support, these links can help you get to the right place quickly.
Printer package advice
Choosing between desktop oven, horizontal shaker, vertical shaker or commercial printer packages?
View printer packagesOrder and shipping help
Need delivery information, tracking details, address changes or freight policy information?
View shipping policyReturns and warranty
Check returns, warranty terms and support expectations before submitting your enquiry.
View warranty informationUseful pages before sending an enquiry
These pages answer many common questions about DTF printer ownership, maintenance, order handling and product selection.
Send us an enquiry
Please include the product SKU, order number if applicable, and a clear explanation of what you need. This helps our team respond faster.
Contact details and support notes
Email/contact form is usually the best way to get support because it gives our team a written record of the product, order or issue.
What to include in your message
The more information you include, the easier it is for our team to give you the right answer the first time.
For printer package enquiries
For order, product or warranty questions
Frequently asked questions
These are common questions customers ask before contacting DTF Store.
How long does it take to receive my order?
Please refer to our Shipping Policy. Delivery time can vary depending on stock, dispatch timing, freight method and carrier conditions.
What is your return and exchange policy?
Returns are handled case by case due to the nature of consumables and print equipment. Please review the Returns Policy before submitting your enquiry.
How do I change my shipping address?
Please contact our team as soon as possible. Orders may be dispatched quickly, and changes after dispatch may not be possible or may result in additional charges.
How do I track my order?
Tracking details are generally supplied by automated email once your order has been completed or collected by the selected freight carrier.
How do I receive customer support?
The contact form is usually the best support method. For high priority or time-sensitive support, call 1300 426 438.
How does the printer enquiry system work?
DTF printers require experience, regular use and maintenance. Please include your expected volume, workflow and experience level so we can guide you properly.
Do you ship internationally?
DTF Store primarily ships Australia-wide. International orders may be organised with senior team members depending on the product and destination.
Will my items arrive in one package?
Not always. Due to the size and nature of printers, consumables and equipment, items may ship in multiple packages or under the same consignment.
Not sure which DTF setup suits your business?
Use the calculator, read the maintenance guide, compare printer packages, or send us a detailed enquiry so we can point you in the right direction.